Privacy Policy – Jo&Me Education Services
Last updated: 01 December 2025
Jo&Me Education Services (“Jo&Me”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a secure and transparent manner. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, book our services, or participate in our online classes.
By using our services, you agree to the practices outlined in this Privacy Policy.
1. Who We Are
Jo&Me Education Services provides online tuition and educational support for students in the United Kingdom and internationally.
If you have any questions about this policy or your data rights, you can contact us at:
Info@joandme.in
2. Data We Collect
2.1 Personal Information
We collect personal data from parents, students, and adult learners such as:
Full name
Contact details (email address, phone number)
Student age, academic level, school year
Parent/guardian details for students under 18
Payment information (processed via secure third-party providers)
Booking and attendance records
2.2 Technical Information
When you use our website or online platforms, we may collect:
IP address
Browser type
Device information
Login dates and times
Usage data relating to classes or platforms
2.3 Recordings (When Requested)
If a parent requests recorded lessons:
Video and audio of the student may be captured
Recordings are stored securely for 3 weeks
Recordings are automatically deleted afterwards
By joining us Parents have provided consent for any child shown in the recording.
3. How We Use Your Data
We process your data for the following purposes:
To provide online tuition and educational services
To register and manage user accounts
To process payments and maintain billing records
To communicate regarding classes, updates, and changes
To provide access to recorded lessons (when requested)
To ensure safeguarding and learning quality
To improve our services and website functionality
To comply with legal and regulatory requirements
We do not sell or share your data with third parties for marketing purposes.
4. Lawful Basis for Processing (UK GDPR)
We process your information under the following lawful bases:
Contractual necessity: to deliver the services you have enrolled in
Consent: for optional activities such as recordings
Legal obligations: accounting, safeguarding, and regulatory compliance
Legitimate interests: service improvement, communication, fraud prevention
5. Sharing Your Data
We may share your data only with trusted third-party service providers, including:
Online meeting platforms (e.g., Zoom, Google Meet)
Payment processors
Email and communication tools
Learning management or file-storage systems
All third-party partners are required to comply with UK GDPR and process data securely.
We do not share personal data with advertisers or external tutoring companies.
6. Data Storage & Security
We implement technical and organisational measures to protect your data, including:
Secure, encrypted storage systems
Restricted access for authorised staff only
Password-protected online platforms
Automatic deletion of lesson recordings after 3 weeks
Data is stored within the UK or in GDPR-compliant international locations.
7. Retention Period
We retain personal data only for as long as necessary:
Student/parent details: retained for up to 6 years after service completion (for legal and accounting reasons)
Payment records: stored for 6 years
Communications: stored for up to 2 years
Recorded classes: stored for 3 weeks from the date of recording and then permanently deleted
8. Your Data Rights
Under the UK GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data (where applicable)
Restrict or object to processing
Move your data (data portability)
Withdraw consent at any time (e.g., for recordings)
To exercise your rights, contact us at:
info@joandme.in
We will respond within one calendar month.
9. Cookies & Website Tracking
Our website may use cookies to:
Improve user experience
Analyse traffic and performance
Remember your preferences
You can control or disable cookies through your browser settings.
A separate Cookie Policy may be provided.
10. Children’s Data
For students under 18:
A parent or legal guardian must register and manage the account
We collect only essential information for providing educational services
Parents may request access to their child’s data at any time
11. International Data Transfers
If we transfer data outside the UK (e.g., due to third-party platforms), we ensure:
Approved adequacy regulations
Standard Contractual Clauses (SCCs)
Strong security measures to protect your information
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The latest version will always be posted on our website.
Continued use of our services after changes indicates acceptance of the updated policy.
13. Contact Information
If you have questions, concerns, or requests related to your personal data, please contact us at:
Jo&Me .